Shipping & Refund/ Exchange Policy
Our Shipping Policy
For domestic orders within Singapore, please allow between 3-6 business days for your parcel to arrive. For urgent deliveries, please drop us an email before ordering.
Free shipping for domestic orders above SGD80.
A SGD5 shipping fee will be charged for orders below SGD80.
Our international shipping is restricted to Malaysia, Indonesia, Thailand, Philippines, Vietnam, Taiwan and Hong Kong for now. Shipping cost will be automatically calculated at checkout based on the weight of your items. If in doubt, please drop us an email prior to your order placement.
Drop us an email at firstname.lastname@example.org for any other queries!
Our Refund/ Exchange Policy
We carefully inspect the items before we pack and send them out to you! However, if we've missed anything, please let us know.
Please check your order upon receipt and contact us immediately if the product(s) is/are damaged or defective. You are welcome to request for an exchange within 7 days from the time you receive your parcel.
However, to be eligible for a return, your item must be in the same condition that you've received it, unused, with tags and in its original packaging. Please also provide your order number/proof of purchase.
Unfortunately, we do not accept refunds for our products.
To commence an exchange process, please reach out to us at email@example.com. We'll assess the defects or damages and offer you an exchange or return in credits equivalent to the price of the product within 30 days.